In my opinion Mandy Lacy is the most skilled Benefits Manager I have seen working in Aotearoa/New Zealand. She combines both a good grasp of the theory and the ability to apply the approach in practice. Her very strong interpersonal approach brings people on the journey and generates really strong buy in. She is not afraid of complexity and challenge as well. I am happy to thoroughly endorse Mandy and would be happy for you to contact me for further details!
Paul Sutton - Registered Benefits Management Trainer and Consultant
I attending this course [TA101] out of curiosity for more and different perspective on my current understanding. From what I have learned, I will find benefits in both personal and professional lives. I discovered fundamental techniques and perspectives wider than my previous experience (or narrative therapy). They have enlarged my understanding and provided context and more than one 'a-ha' moment!
Learning the TA theories has had a powerful impact on my self-awareness and communication, with my family and with clients. I feel more confident communication with clients, especially the initial stages when I am starting out with a new client and establishing report. At first I had to be a bit more conscious about it, but now its becoming second nature. Also in difficult situations, when I check in with myself before I say something, and apply what I have learnt I almost always get a more favourable response – I feel like I know a secret that others don’t, on how to get the best out of people using a set of simple communication tools.
I decided to do this course [TA101] because of a long interest in TA which stemmed from doing workshops in Australia with Acey Choy. The course further kindled my interest and has me considering studying further (funds permitting!) I have been using what I learnt in Australia and will continue to do so – this learning has been enhance by this most welcome refresher. I would not hesitate to recommend the course to those with an inquisitive nature and would heartily endorse attending one run by Mandy. She is warm, accepting and jolly knowledgeable. Kept it interesting over the two very stimulating days.
Mandy has an excellent way of bring across the details of her topic. She talked about the drama triangle and the winner’s triangle, and it was extremely beneficial to me. Definitely something I can take home and work on. I appreciated Mandy's training session especially because it was practical and therefore very effective. Thank you very much Mandy, I highly recommend your training
Founder and Lead Trainer,
Training for Increase
Mandy encouraged me to think about my role and myself, my staff and myself and other colleagues and myself, in ways that I had never done before. She introduced me to a world of information that provided insights about what I was doing and why I was doing it that way.
CEO National Counselling Service
I did this course as a pre-requisite to CAT. I enjoyed it very much, all the information presented. There was such a lot in a short amount of time, but very interesting. This information will definitely be useful in my professional and personal relationships. Mandy has a lovely way of presenting this course, in an understandable way.
Mandy is able to provide educative tools to be reflective of practice and increase personal and professional performance."
Dr Candy Cox
Health & Education Consultant
I had the pleasure in attending Mandy’s workshop. She understands about workplace behaviour exceptionally. She’s a great presenter and I would highly recommend her to anybody.
Mandy is incredibly forward-thinking and innovative in her approach to learning and development. She enjoys being at the forefront of new ideas and technologies.
Dr Denise Meyerson
Director, Management Consultancy International
Director, Leading Edge Communication
I engaged Mandy Lacy in teaching me, to quickly understand the organisational and staff management aspects of the business. This was a steep and exciting learning curve with rapid geographical expansion and a 300% increase in turnover in a 24-month period. Mandy was pivotal in this success. If you’re learning from Mandy, trust you’re in good hands – Mandy knows her stuff. She’s incredibly knowledgeable and she has the experience to back it up.
Senior Health Project Manager
Mandy's understanding of organisational psychology, organisational culture and dynamics gave me insights and strategies to successfully build teams and achieve outcomes.
I wanted to gain a deeper understanding of how TA can help me understand business relationships, like dealing with clients and also personal relationships with friends, family and my partner. I enjoyed the course a lot, Mandy was well spoken and deeply connected with the subject mater and relays her knowledge amazingly. I’ve learned a lot in the two days, especially in connection with how to approach different interactions for different results. I would recommend this course to anybody interested in expanding their knowledge of self.
...I wanted to find out more about TA as a modality, to see if I could integrate it with approaches I already use. It was a very relevant and enjoyable experience, and refreshing to look at relationships from a different perspective. Mandy is an approachable and friendly facilitator who made understanding new concepts simple without drowning in jargon! Thank you, I really enjoyed it!
I wanted to do the course to help gain skills on communication and extend my knowledge and tools with self development. I learnt new and efficient tools to deal with current, everyday situations. I really enjoyed the contracts, and child/adult/parent ego exercises. I would recommend it to anyone wanting to improve their situation.
Mandy clearly defines issues of importance and clearly communicates effective strategies to negotiate an efficient way forward.
Dr Tony White
General Practice & Business Director
I went to Mandy’s workshop and I was thrilled to hear everything Mandy could teach me about behaviour styles and all the different things that line and workplace managers can learn from. Amazing. And she was such a nice trainer.
Dr Rie Natalenko